Shopping With Us
Do you have a physical location?
Yes! We're located at 3007 Watson Blvd, 2nd Floor, Endwell NY 13760, above Vintage Salon.
What are your store hours?
Tuesday: 12pm-6pm
Wednesday: 4pm-6pm
Thursday: 12pm-6pm
Friday: 12pm-6pm
Saturday: 10am-6pm
Shopping by appointment and private parties are also available!
Can items be tried on?
There's a dressing room in the store, and trying items on is both welcomed and encouraged!
Do you accept consignment or buy vintage items?
No, we do not accept items on consignment or buy items. We have our own process for sourcing vintage pieces.
Do you have a dress registry for local high schools?
Yes! We only sell one dress of any style per school, so rest assured no one else will be wearing the homecoming, dance, or prom dress you bought from Vintage Vibes.
Do you offer gift cards?
Yes! Gift cards are available in a variety of denominations and never expire.
Sizing & Fit
How do your vintage pieces run?
Vintage sizing varies a lot by decade and maker, so we always recommend checking the measurements listed in each product description rather than relying on the size tag. If you're between sizes or unsure, message us and we're happy to help.
Do you have a size chart?
Since every vintage piece runs a little differently, we don't use a general size chart. Instead, check the measurements listed in each product description, or reach out and we're happy to help you find the right fit.
What condition are the vintage items in?
Every vintage piece is inspected before it's listed, and any notable flaws (small marks, minor wear, missing buttons, etc.) are called out in the product description and photos. Vintage items are pre-loved, so some gentle signs of age are part of the charm.
Shipping
We primarily ship via USPS, though UPS or FedEx may be used depending on the order. You'll be asked to select a delivery method during checkout.
How fast do orders ship?
Orders ship within 2 business days. Once your order is fulfilled, you'll receive an email notification with your tracking information.
Do you offer free shipping?
Yes! Orders $99 and up ship free.
What are shipping costs on orders under $99?
Shipping costs are calculated based on your order and shown at checkout before you complete your purchase.
Do you ship internationally?
Not yet! Right now we only ship within the United States.
Do you offer local pickup?
Yes! Select local pickup at checkout and we'll have your order ready for you at our Endwell, NY location.
Returns & Exchanges
Do you accept returns?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
What items are not eligible for return?
Final sale items, accessories, intimates and swimwear, and gift cards are non-returnable.
Do you offer exchanges?
We currently don't offer direct exchanges. If you'd like a different size or color, simply return your original item for a refund and place a new order for the item you'd like instead. This helps ensure you get your new item as quickly as possible.
Will I get a refund to my original payment method, or store credit?
Refunds are issued to your original payment method once we've received and inspected your return.
How do I start a return?
Contact us with your order number and the item(s) you'd like to return, and we'll send you return instructions along with the address to ship your item back to.
Who pays for return shipping?
Return shipping is the customer's responsibility, and original shipping charges are non-refundable.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and other payment methods available through Shopify Payments. You can see the full list of accepted options in our site footer.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, we're happy to cancel it for you. A 10% cancellation fee will be deducted from your refund to cover processing costs, and the remaining balance will be refunded to your original payment method. Once an order has shipped, it can no longer be cancelled and will need to follow our standard return process instead.
Do you restock sold-out items?
Because our vintage pieces are one of a kind, once they're sold they won't be restocked. New arrivals and trend pieces are also limited quantity and typically won't be restocked once sold out, so if something catches your eye, we recommend grabbing it while it's here!
Still got a question?
No worries, we're here to help! If you have questions about your order, a product, or a general enquiry - reach out via the contact page below and we'll be in touch!